AI Consultant helping SaaS teams build AI support agents that resolve tickets, not just answer questions.
With 20+ years at the intersection of customer support and technology, Robb Clarke helps SaaS teams design, train, and optimize AI support agents. He offers end-to-end consulting from strategy and assessment to agent design, training, and performance optimization. His work with RB2B achieved 11k+ tickets resolved with <1% human-served support and 90%+ CX scores.
Details
Location
Fredericton, NB, Canada
Experience
20 years
Use Cases
Customer Service AutomationInternal Knowledge Base Agent